This role exists because software deployment alone doesn't guarantee success. The Client needs a strategic leader to own the customer's business transformation, ensuring the platform delivers measurable P&L impact and driving expansion from initial pilots to enterprise-wide adoption.

This is not a customer success role — it's a "consultant-in-residence" role. The candidate must be a builder who thrives in ambiguity and wants to shape a new function from the ground up, comfortable with a high-velocity, candid culture where results speak louder than words.

A former Engagement Manager (or equivalent) from a top-tier consulting firm (MBB, Big 4) with a minimum of four substantial projects within FMCG or Retail. C-level credibility, with proven experience building data-backed business cases, presenting to executive boards, and linking technology solutions to concrete financial outcomes like margin expansion or cost reduction. Without a combination of top-tier consulting and deep retail/CPG domain expertise, do not proceed.

Details
Location: Europe (remote)
Employment: Full-time
Core stack: Change leadership, strategic consulting, outcome measurement, C-level communication, expansion mindset
Visa & work authorization: Role is remote within the United Kingdom. Candidates must have existing UK work authorization. Significant travel required, including mandatory travel to Prague, Czech Republic for final interview stages.

About the Company
Enterprise teams still copy data between systems all day. Work gets stuck in emails, legacy UIs, and handoffs — chaos that is costly, slow, and risky. The Client is building the AI operations platform for retail and CPG enterprises: a horizontal platform where AI agents execute end-to-end work across UIs and APIs with governance built in. Where copilots stop, the platform finishes the job — business users specify the outcome, agents plan, act, request approvals on exceptions, and learn with every run. They start with a retail wedge (category management, supply chain, finance ops) and plan to expand to adjacent functions and sectors. Traction is strong; velocity is the moat.

Real FMCG or retail experience. You've worked inside or directly with retailers or CPG companies and understand how category management, trade terms, supply chain, or finance ops actually run. Our customers trust people who've been in their shoes.

Big 4 or top-tier consulting background. You've done transformation engagements at a firm like Deloitte, McKinsey, Accenture, or equivalent. You know how to structure a business case, run a steering committee, and present to a board.

C-level credibility. You can hold your own with COOs, CFOs, and board members. You lead strategic conversations, not just project updates. You tell executives what they need to hear and back it up with data.

Outcome measurement. You know how to define a baseline, track the right metrics, and build an ROI case a CFO would actually forward - concrete impact, not "the team feels more productive."

Expansion mindset. You see the pilot as the beginning. After proving one workflow, you're already thinking about where else in the organisation we should go.

Useful but not required: experience leading multi-unit or multi-geography transformation programmes · hands-on work with automation platforms (RPA, workflow tools) · change management in practice, not just in theory · Czech, French, or a Nordic language.

This is not for you if you want to get into the technical weeds, see customer success as reactive support, or need a fully defined role with established processes. We're creating this function, and you'll shape it as much as it shapes you.

What we offer
Unlimited AI budget - we don't just allow AI tools, we strongly encourage them
Autonomy to do your best work: set up meetings, find mentors, fly out to customers
Real product with real enterprise customers - their feedback drives what gets built next
A sharp team that values ownership and candour
Competitive comp with meaningful equity · option to trade salary for additional equity upside
Role is based remotely, either in Europe or United Kingdom

How we hire
Hiring manager screen (30 min) - transformations you've led, how you manage customer relationships, mutual fit
Remote task (async, ~1 hour) - review a messy process description and draft a transformation plan with measurable success criteria
On-site interview (Prague, ~2 hours) - stakeholder management, outcome measurement, difficult customer situations
On-site trial day (2 days, fully compensated) - join a real customer engagement and see how we work together